frequently asked questions
Processing
Orders will be processed within 5-7 business days of receiving the order. Order processing time includes the time it takes to verify payment, process the order, and prepare the order for shipment.
If we are unable to process or ship an order within the timeframe specified in this clause, we will notify Customer within 7 business days of receiving the order and provide you with an estimated new processing and shipping time.
Shipping
Once an order is processed, it will be shipped within 1-3 business days. Shipping time will vary depending on the shipping method selected and shipping location.
Cancellations
Please be sure of your purchase at the time of ordering. All orders are final and cannot be cancelled once placed.
Refunds
Damaged Items
Please notify us of any damaged items within 7 days of receipt through our contact page or email us directly at support@sireeofficial.com, otherwise you will be deemed to have accepted the items in their condition.
The message should include your order number and clear photos of the damaged items. Once we receive the claim, we will assess the damages, and be in contact with you regarding next steps.
Defective, Incorrect, or Missing Items
Please notify us of defective, incorrect, or missing items within 3 days of receipt through our contact page or email us directly at support@sireeofficial.com, otherwise you will be deemed to have accepted the items in their condition.
The message should include your order number and a clear description of the issue along with clear photos of the defective or incorrect items.
Business Hours
Monday-Friday 9am-5pm EST.
Payments
We accept all major credit and debit cards – Visa, Mastercard, AMEX, and Discover.
Need help with a question not listed?
Contact us at support@sireeofficial.com and we will contact you as soon as possible. Please note, there may be delays in response time due to a high volume of inquiries, contacting us outside of business hours or during holiday season.